Welcome to Viper R/C Solutions, Home of the Fastest R/C Products on the planet!

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Product to return

Set up details & Problem with product

Date Purchased (mm/dd/yyyy)

Where Purchased

Have trouble with your Viper products? Please first:

Review installation instructions in the user manual
Read over the PRECAUTION section in the user manual
Review WARRANTY statement in the user manual to ensure no warranty guidelines were voided
Typical conditions that are considered mishandled and not covered by the factory warranty:
- Physical/mechanical damage due to external impact.
- Modification or disassembled by the user.
- Incorrect application setting (including battery protection, gear ratio, boost power timing, etc.)
- Overheating that causes wires and connector desoldering.
- Cooling fan damage by water or dirt.
- Lack of maintenance that accumulates dirt and moisture to cause product malfunction.
- Unsecured/ improper installation with double side servo tape that causes physical/mechanical damage.

If you cannot resolve your issue by completing the steps above, and are planning to send in your items, you need to:

Assess if the item is physically damaged or damaged due to poor setups.
1. A viper R/C product that is found to have been mishandled, abused or used incorrectly, including use in an application other than that for which the turning product is intended, will not be covered under warranty.
The customer is responsible for the return shipping cost if the item is not covered under warranty. Please assess your item thoroughly before you send it in. If you are not sure whether your item is under warranty, please contact our service department at service@viper-rc.com or 1-866-206-8558 (M-F, 9-5 PST.)
1. Viper R/C Solutions has no control over the connection and use of the product or other related electronics, no liability may be assumed nor will be accepted for damage resulting from the use of the product. The liability in no case shall exceed the product's original cost.
Have the receipt ready and send it along with your RMA.
1. The item on the receipt has to be corresponding tothe RMA item you sent in.
2. Viper RC offers warranty service form 6 months to 12 months depending on the product line. Please check user manual to verify.
3. The name on the receipt must be identical with the person who filled out the RMA. You should not borrow and use other's receipt.
Fill out the RMA form with correct information.
Provide a tracking number for your RMA package and update the information to service@viper-rc.com.
It is strongly recommended that you ship your warranty items with a carrier that can insure or track your package. Viper R/C is not responsible for lost packages.

What to expect after you send in your RMA?

The standard turnaround time of RMA cases were 7 to 10 business days starting from the data of receipt date of Viper R/C.
We will ship back the RMA item by USPS First Class mail with tracking service. If you need your item in a hurry, you MUST let us know in advance and cover the additional shipping cost that applies, if you want expedited shipping.
Your RMA case will be closed if we do not hear back from you for 30 days. The main way we contact your customers is through email, so please check your email regularly.

Ok you found the warranty form, but you need help RIGHT NOW! And unfortunately you have been up late working on your R/C, ran into a problem but its 2:30 am the Viper office is closed. What can you do? You're in luck, Viper tech support specialist are active on a number of online social mediums and actively participate in online help discussions with Viper customers from all around the world.

Often members run into similar issues and post about them online. You can search these forums for more helpful info. Here is a list of where you can find more help, right now.

Viper R/C Online forum

Active forum: Click here to view Viper forum

RCTech Online forum

Active forum: Click here to view Viper thread

RC Short Course forum

Active forum: Click here to view forum

FaceBook

Active page: Check the Viper Facebook page